Payment Methods & Security Policy

Last Updated: August 17, 2026

This policy explains how you can pay Red 1 Airsoft, how your payment is processed, and what we do to keep your card and account details safe.

Accepted Payment Methods

Online:

  • Credit cards — Visa, Mastercard, American Express
  • Debit cards
  • PayPal
  • Bank transfer, where available and agreed with us in advance
  • Digital wallets such as Apple Pay, Google Pay and Shop Pay where offered at checkout

In store and at events: cash, and card payments through our card terminal. Event bookings can be paid online in advance, on the day in cash or by card, or by calling 07466045268.

We do not accept cheques or postal orders.

Currency and Charges

All prices are shown in GBP (British Pounds) and include VAT where applicable unless stated otherwise. All transactions are processed in GBP.

If you pay from outside the UK, your bank or card issuer may apply currency conversion and foreign transaction fees. These are set by your bank, not by us, and we are not responsible for them. International orders may also attract import duties and customs charges on arrival, which are your responsibility.

When Payment Is Taken

Payment is taken at the point you place your order. Placing an order is an offer to buy; a binding contract is formed when we send you an order confirmation email. If we cannot fulfil your order after payment has been taken — because an item is unavailable, a price was listed in error, or age or UKARA verification fails — we will cancel the order and refund you in full.

How We Protect Your Payment Details

We never see or store your full card number. Card details are captured and processed directly by our payment providers on their own secure systems. Complete card numbers are not stored on our servers and are not accessible to our staff.

  • PCI DSS. Our checkout runs on Shopify's payment infrastructure, which is certified to the Payment Card Industry Data Security Standard, currently PCI DSS v4.0.1 — the security standard set by the card schemes for handling cardholder data.
  • Encryption in transit. Every page of our site, and the whole checkout, is served over TLS (HTTPS). Data you enter is encrypted between your browser and the payment processor.
  • Tokenisation. Where you choose to save a payment method, it is stored as a token by the payment provider rather than as a card number held by us.
  • Access control. Access to order and customer data within our admin is restricted to authorised people and protected by strong authentication.

Strong Customer Authentication and 3D Secure

UK payment regulations require Strong Customer Authentication (SCA) on most online card payments. In practice this means your bank may ask you to confirm the payment through 3D Secure — typically a prompt in your banking app, a biometric check, or a one-time passcode.

This step happens between you and your bank. We do not see the credentials you use. If you do not complete it, the payment will not go through and your order will not be placed.

Authorisation and Declined Payments

By providing payment details you authorise us to charge the amount shown at checkout. If your payment is declined we will attempt to contact you to resolve it. If payment cannot be taken, your order will be cancelled and any stock released.

Common reasons for a decline include insufficient funds, an incorrect billing address, an expired card, a failed 3D Secure check, or your bank's own fraud controls. We are not told the specific reason — your bank can tell you.

Fraud Prevention and Order Screening

Orders are screened for signs of fraud. We may contact you to verify an order, and we may ask for proof of identity, proof of age, or confirmation that the billing and delivery addresses belong to you — particularly for higher-value orders, first-time orders, and orders for realistic imitation firearms, where a mismatch between the UKARA-registered address and the delivery address will stop the order.

We reserve the right to refuse or cancel any order we reasonably believe to be fraudulent, to be a proxy purchase for a person under 18, or to breach these policies. Where we do, we refund in full to the original payment method.

Unauthorised Transactions

If you see a charge from us you do not recognise, contact us immediately at shopify@red1airsoft.com or 07466045268 and contact your bank or card issuer. We will investigate and work with your payment provider to resolve it.

Under UK payment rules you are generally entitled to a refund from your bank for unauthorised payments, provided you report them promptly. Report a lost or stolen card to your bank first — they can block it, we cannot.

Chargebacks

If you have a problem with an order, please contact us before raising a chargeback. Almost every issue is resolved faster directly. Where a chargeback is raised, we will supply the payment provider with the order records, delivery confirmation, age and UKARA verification records, and our correspondence with you. We reserve the right to suspend an account and to recover reasonable costs where a chargeback is found to be unjustified.

Pricing Errors

Prices are subject to change and errors occasionally occur. If we find that an item was listed at an obviously incorrect price, we are not obliged to supply it at that price. We will contact you to offer the item at the correct price or to cancel and refund the order in full. This does not affect your statutory rights.

Refunds

Refunds are returned to the original payment method. Typical timescales are 5–10 business days for credit and debit cards, 2–3 business days for PayPal, and 5–10 business days for bank transfer. Your bank may take a further 1–2 days to show the money. See our Returns & Refunds Policy and Cancellation Policy for what is refundable.

Your Data

Payment and order data is handled in line with UK GDPR and the Data Protection Act 2018. We keep transaction records for as long as tax, accounting and legal obligations require, and we do not sell your data. See our Privacy Policy for full detail on what we collect and why.

Phishing Warning

Red 1 Airsoft will never email, call or message you to ask for your full card number, PIN, online banking password, or a one-time passcode. If someone claiming to be us asks for any of these, it is not us. Do not respond — contact us directly on the details below to check.

Contact

For payment or billing questions, contact Red 1 Airsoft Limited at shopify@red1airsoft.com or 07466045268, Monday to Friday, 9 AM – 5 PM (GMT).

This policy is provided for general guidance and does not constitute legal advice. It does not affect your statutory rights.