Shipping policy

Shipping Policy

Last Updated: August 12, 2026

This Shipping Policy describes how we ship your orders, delivery timeframes, shipping costs, and procedures for handling delivery issues.

Shipping Methods & Carriers

UK Shipping Carriers. We use multiple trusted UK carriers for fast, reliable delivery. Primary carriers include DPD (Next day, 2-3 days, Economy), Royal Mail (Special Delivery, 1st Class, 2nd Class), Evri (Next day, 2-3 days, Economy), and other approved UK carriers as needed. The specific carrier and service used is determined by order size, weight, destination, and cost optimization. You will receive an email notification with tracking details and carrier information upon dispatch.

International Shipping. We currently ship to select countries outside the UK. Available methods depend on destination. International customers are responsible for any import duties, taxes, or customs fees levied by their country.

Restricted Items. The following items may have shipping restrictions: Realistic Imitation Firearms (RIFs) — UK domestic only, UKARA verification required; replicas of prohibited weapons; and ammunition/gas — limited shipping due to hazardous material regulations. We will notify you if an item cannot be shipped to your location.

Shipping Costs

Shipping costs vary by carrier, service, destination, weight, and size, and are displayed at checkout before you complete your purchase.

FREE SHIPPING ON ALL ORDERS to UK mainland addresses — this includes all carriers and services. Orders to the Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands or the Isle of Man may incur a remote area surcharge (displayed at checkout). International shipping is available on select products with full costs shown at checkout.

Delivery Timeframes

Processing Time. Order processing is 1-2 working days (Monday-Friday, excluding UK bank holidays). Orders are processed and dispatched in the order they are received. During high-volume periods, processing may take up to 3 business days. Processing time begins after payment is confirmed and verified, and UKARA verification may extend processing by 1-2 days.

Domestic UK Delivery Times (after dispatch). DPD: Next day, 2-3 days, or 3-5 days (depending on service). Royal Mail: Next working day (Special Delivery), 2-3 days (1st Class), 3-5 days (2nd Class). Evri: Next working day, 2-3 days, or 3-5 days (depending on service). These are typical timeframes, not guarantees. Delays may occur due to weather, carrier disruptions, high volumes, or address issues.

International Delivery Times (not guaranteed). Europe: 7-21 working days depending on method. Rest of World: 10-30+ working days.

Delivery Dates. We do not guarantee specific delivery dates. Contact us if a guaranteed delivery date is important.

Tracking & Delivery Information

Tracking Numbers. All orders receive a tracking number sent via email within 24 hours of dispatch. Check your spam/junk folder if not received. Tracking information is also available in your account dashboard.

Tracking Your Order. Track using the carrier websites: DPD (www.dpdgroup.com), Royal Mail (www.royalmail.com), Evri (www.evri.com). Tracking information may take 24-48 hours to appear in the system.

Delivery Confirmation. You will receive an email notification when your order is delivered (for tracked services).

Shipping Address Requirements

Delivery Address Accuracy. You are responsible for providing an accurate delivery address. We are not responsible for packages sent to incorrect addresses or lost due to incomplete addresses.

Address Changes. Before dispatch, contact us immediately at shopify@red1airsoft.com or 07466045268. After dispatch, address changes cannot be made once the package is with the carrier.

Delivery Address Types. We can deliver to residential addresses, business addresses, P.O. Box addresses (some services only), and safe places (if authorized). We cannot deliver to addresses outside UK service areas or incomplete/illegible addresses.

Delivery Exceptions & Special Situations

Safe Place Delivery. If no one is home, some carriers may leave the package in a safe place if authorized, or will leave a card for collection.

Signature Required. Some services require a signature. If unable to receive, arrange redelivery online or collect from your local carrier depot.

Delivery to Workplaces. We can ship to your workplace. Delivery may occur during business hours only. You are responsible for notifying your workplace.

Holiday/Weekend Delivery. Delivery dates do not include weekends, UK bank holidays, or Christmas/New Year periods.

Lost, Delayed & Damaged Packages

Package Delayed. If your tracked package doesn't arrive within the expected timeframe: check tracking status online, wait 2-3 additional working days, contact your carrier for investigation, and contact us if still not received after 10 days at shopify@red1airsoft.com.

Package Lost by Carrier. If confirmed lost, we will investigate with the carrier, submit a claim, and offer you either a refund or replacement shipment.

Damaged Package Upon Arrival. Take photos of the damaged package and contents, do NOT discard the packaging, contact us within 48 hours at shopify@red1airsoft.com, and provide photos and a detailed description of the damage.

Item Missing from Package. Check the packaging carefully, contact us within 48 hours with your order number, and we will investigate and ship the missing item or issue a refund.

Returned Packages

Refused Delivery. If you refuse delivery, the package will be returned to us. You may be charged return shipping costs.

Undeliverable Addresses. If your address is undeliverable, the carrier will attempt redelivery. If unsuccessful, the package returns to us and we will contact you.

Customs Fees & Import Duties (International)

For international shipments, you are responsible for import duties, customs taxes, VAT, and any other fees levied by customs authorities.

Contact Information

For shipping questions or issues:
Red 1 Airsoft Limited
Senseo House, St. Peters Street, St. Albans, AL1 3LF, England
Email: shopify@red1airsoft.com
Phone: 07466045268
Hours: Monday-Friday, 9 AM - 5 PM (GMT)